Work Assurance Information

At Pixelysis Agency, we stand behind the quality and integrity of our creative work. This Work Assurance for Creative Services ("Work Assurance") is provided by Pixelysis Agency ("Agency") to the client ("Client") for the creative work delivered ("Work") as outlined in the agreement between the Agency and the Client. The terms below define the scope, responsibilities, and limitations of this Work Assurance.

1. Work Assurance Statement

All Work delivered by the Agency is accompanied by a 1-Year Work Assurance ("Assurance Period"), commencing on the date of delivery of the Work to the Client ("Delivery Date"). This Work Assurance ensures that the Work meets specific standards and is free from designated defects or issues as described in Section 2, subject to the conditions outlined in this document.

2. Covered Situations

The Work Assurance applies solely to issues arising during the Assurance Period that are directly attributable to the Agency’s design or production process. These issues include:

  1. Copyright Infringement

  2. Trademark Issues

  3. Scalability Issues

  4. Readability Issues

  5. Resolution Problems

  6. Lack of versatility

  7. Digital Compatibility Issues

  8. Accessibility Compliance Issues

3. Client Responsibilities

To maintain the validity of this Work Assurance, the Client must refrain from modifying the Work or permitting any third party to modify it without the Agency’s prior written consent, as unauthorized modifications will render the Work Assurance void. Additionally, the Client is required to use the Work only in the manner intended and specified in the project scope or any usage guidelines provided by the Agency. Misuse, such as applying a digital-only design to large-scale print, will invalidate the Work Assurance.

4. Limitation of Liability

The Agency’s liability under this Work Assurance is strictly limited. The Agency will not provide financial compensation, cover legal fees, or offer indemnity for any losses, damages, or third-party claims arising from the Work. The Agency’s sole obligation is to rework the Work to address issues covered in Section 2, and this obligation does not extend to defending against legal claims or resolving disputes with third parties. Subjective dissatisfaction with the Work, such as disapproval of design or creative choices, does not qualify as a valid basis for a claim under this Work Assurance.

5. Claim Process

To initiate a claim under this Work Assurance, the Client must submit the claim in writing within 14 calendar days from the date the covered issue is discovered ("Incident Date"). The Client is required to provide comprehensive and valid evidence supporting the claim, such as screenshots, legal notices, or technical reports. Claims must be submitted via our online Work Assurance Claim Form, available on our dedicated claims page at Work Assurance page. The Agency will review the claim and determine its validity within 14 working days of receipt. If approved, the Agency will provide a free-of-charge (FOC) 1-month subscription to the Client’s previously subscribed services plan, specifically tailored to rework and resolve the identified issue at no additional cost. Upon approval and completion of the rework under this free 1-month subscription, this Work Assurance is fully discharged and terminated, prohibiting any further claims, whether related to the original issue or otherwise.

6. Exclusions

The Work Assurance does not cover issues resulting from:

  1. Modifications to the Work by the Client or a third party without the Agency’s consent.

  2. Use of the Work in unintended ways

  3. Failure to adhere to the Agency’s provided usage guidelines.

7. Dispute Resolution

Any disputes arising from this Work Assurance will be resolved through negotiation. Both the Agency and the Client agree to engage in good faith discussions to reach a mutually acceptable resolution before pursuing alternative remedies.

8. Additional Terms

To ensure clarity and legal enforceability, this Work Assurance includes the following provisions. The Agency is not liable for failure to perform its obligations under this Work Assurance due to unforeseen events beyond its control, such as natural disasters, war, or government actions, under the principle of force majeure. If any provision of this Work Assurance is found invalid or unenforceable, the remaining provisions will remain in full force and effect. This Work Assurance constitutes the entire agreement between the Agency and the Client regarding the assurance of the Work, superseding any prior agreements or understandings, and any amendments must be made in writing and signed by both parties.

9. Contact Information

For inquiries, please contact us at email hello.pixelysis@outlook.com. To submit a claim, visit our Work Assurance page.