Refund Information

At Pixelysis Agency, we aim to provide satisfaction with every project we undertake. However, we understand that circumstances may arise where a refund is necessary. This Refund Information outlines the conditions under which refunds are issued for our creative design services.

Eligibility for Refunds

Full Refund

  • Before Project Commencement: If a client cancels a project before the project briefing has been confirmed and work has not started, a full refund of any deposit or advance payment will be issued, excluding Stripe transaction fees.

50% Refund

  • Before First Draft Delivery: If cancellation occurs after project commencement but before the first draft is delivered, a 50% refund of the total project fee will be issued, excluding Stripe transaction fees.

20% Refund

  • After First Draft Delivery: If cancellation happens after the first draft is delivered but before final approval or significant revisions, a 20% refund of the total project fee will be provided, excluding Stripe transaction fees.

0% Refund

  • Final Files Delivered or Subscription Period Ended: Once final files have been delivered or if the subscription period for our services has concluded, no refund will be issued.

  • Dissatisfaction with Deliverables: Refunds for dissatisfaction are not generally available after revisions have been requested or if the client has accepted any part of the design. However, we are committed to resolving any issues through further revisions as per the project agreement. Refunds for dissatisfaction might be considered only if:

    • The dissatisfaction is due to our failure to meet agreed-upon project specifications, and not due to subjective taste or changes in project scope after work has begun.
      *Refunds for dissatisfaction are subject to review and approval. Please note, refunds will exclude Stripe transaction fees.

  • Subjective Dislike: Refunds will not be issued for subjective preferences after revisions have been made as per the project agreement.

  • Client's Change of Mind: No refund will be provided if a client changes their mind after significant work has been completed.

Non-Refundable Items

Non-refundable Expenses: Costs for third-party services (like stock imagery, fonts, or specialized software licenses), or materials specifically purchased for your project are not refundable.

Process for Requesting a Refund

  1. Written Request: All refund requests must be made in writing via email to hello.pixelysis@outlook.com within 14 working days of the event necessitating the refund.

  1. Assessment: We will review the project status, work completed. A decision will be made within 10 business days of receiving your request.

  1. Refund Issuance: If approved, refunds will be processed through the original method of payment within 30 days of approval. Please note, bank processing times may affect when you receive your refund, and all refunds will not include transaction fees from Stripe.

Exceptions

  • Special Circumstances: In cases of exceptional circumstances, such as breach of contract by Pixelysis Agency, or if we are unable to fulfill the service due to unforeseen issues on our part, we might consider full or partial refunds on a case-by-case basis. These refunds will also exclude Stripe transaction fees.

  • Force Majeure: Events beyond our control (e.g., natural disasters, war, governmental actions) that prevent us from completing a project may lead to a partial refund, considering the work completed up to the event, excluding Stripe transaction fees.

Dispute Resolution

Mediation: In case of disputes regarding refunds, we encourage resolution through mediation before any legal action. We aim to solve disputes amicably and efficiently.