At Pixelysis Agency, we are committed to delivering creative work you can trust. Here is what our Work Assurance means for you, how to use it, and what it covers.
We understand that design work may encounter unexpected issues even after delivery. That is why every project from Pixelysis Agency automatically includes our Work Assurance, a 1-year commitment beginning on your delivery date. It is our pledge to ensure your work remains effective, protecting against challenges such as copyright infringement while maintaining scalability and compatibility as agreed. We are here to support you with a free rework plan if anything goes off track, because your trust in our quality and longevity is important to us.
- Notify us within 14 days of spotting an issue, providing clear evidence like screenshots or legal notices.
- Use the form at the bottom of this page to submit your claim.
- Our team will review it within 14 working days and contact you with next steps.
Our Work Assurance addresses specific issues tied to our design process, including:
Copyright Infringement
Trademark Issues
Scalability Issues
Readability Issues
Resolution Problems
Lack of versatility
Digital Compatibility Issues
Accessibility Compliance Issues
What We Will Do: If an issue is covered, we will provide a free-of-charge (FOC) 1-month subscription to the Client’s previously subscribed services plan, specifically tailored to rework and resolve the identified issue at no additional cost.
Limitations: We will not provide financial compensation, cover legal fees, or offer indemnity for losses, damages, or third-party claims. Our commitment is purely to free rework.
Your Role: To keep this assurance valid, use the work as intended and avoid modifying it without our permission. Unauthorized changes or misuse voids the assurance.
One-Time Limit: Once we resolve an approved claim with your free plan, the Work Assurance ends. No further claims can be made, even for different issues.
Discover full details
Fill up all the details accurately and describe your issue in details.